Malaysia Casino Review


9 Steps to Play Online Casino in Malaysia


As Malaysian, we are always stuck to one or two options when it comes to casinos: Genting or Marina Bay Sands. This is bad news for people who don’t particularly enjoy the congested trip to the hill or cannot afford to wager in Singapore Dollars. Fortunately, the booming of online casinos is offering a very compelling alternative for players of all levels. Given how accessible in terms of affordability and convenience it is, playing online casino games can be even more enjoyable than an actual casino. However, if you have done a simple Google search on ’online casino Malaysia‘, the options are endless which is quite daunting. So which ones are legit? Which one has the best bonuses? How do I know if I will get actual customer support from this casino? Here’s our guide to get you started.

1. Choose an Online Casino


Like all industries, there are always bad apples in the free market. In our years of experience, we have come across hundreds of shady online casinos that are buggy, websites with bad user interfaces, incompetent customer service and worst of all, denying withdrawal requests. So how do you know if they are legitimate? Here are some tips:

Look out for a game license – Much like real casinos, gambling businesses of any kind need to be registered, and compliant with at least one jurisdiction or country. The Curacao gaming license is one of the world’s most popular with some 500 online gambling operators licensed and operating from within the jurisdiction, enabling them to provide services to their customers across the world in a legal manner. You can usually find the license(s) on a casino’s homepage, footer or in the terms and conditions.

Play around with the website – The website is basically a shopfront, and any company that cares about its branding will make sure it is presentable and functional at all times. Thus, you should look for clues like brand colours, logos, layouts and information (dates, latest promotions) being kept up to date. If the experience of using the website is pleasing, that means the website is likely designed by professionals and constantly being refreshed by its marketing team to make sure they are displaying the latest information and are accurate.

Talk to the customer service reps – You can tell a lot about a company by talking to its customer service team, and most online casinos do not need you to have an account with them in order to access customer service. Simply ask any general inquiries and monitor the rep’s sense of urgency and how helpful he or she is. A passionate business would invest in customer service because these customer-facing roles are meant to support their customers’ needs and listen to their feedback. If a company cares about their customers, that means it wants them to come back.

Good To Know: 

Check the website bonus or promotion page. A bonus is also important to consider as these boosters will increase your chances of winning. Apart from the bonus amount, it is a good idea to investigate the requirement targets such as Turnover/Rollover and Winover.

2. Create an Account


To open an account, you will need to provide some personal information, such as your name, contact information, bank account information etc. You may also be interested in installing the online casino app for your smartphone if it is available. Most major casinos offer a super app that has the entire game library, i.e., no separate game installation is required! 

Good To Know: 

It is important to give information that is accurate as it is one of the measures for casino operators to make sure their customers are genuinely who they claim to be. Failure to comply may result in payout requests getting rejected as it is unable to verify the account holder’s information. This is a common industrial practice known as Know Your Customer (KYC) which banks and service businesses follow to prevent fraudulent activities.

3. Deposit Funds


Once you have created an account, you can then deposit funds into your online casino account to play. Most online casinos offer various payment methods, such as credit/debit cards, e-wallets, bank transfers, or cryptocurrency. Choose the method that suits you best and follow the on-screen instructions to make a deposit. 

Good To Know: 

Most online casinos have several bank accounts and will often change from time to time. This is a backup plan in case of technical issues as well as the bank maintenance that is scheduled every midnight. Therefore, it is important to obtain the correct bank account details from the casino operator whenever you’re making a deposit. 

4. Understanding Main Wallet and Provider Wallet


Most online casinos have a two wallets system, namely the Main Wallet and Provider Wallets. The Main Wallet is where you can deposit as well as withdraw. Provider Wallet on the other hand is the wallet which stores credits that are ready for the player to place their bets on any games that are under the software provider.  

For example, if a player wants to play Sweet Bonanza from the software provider Pragmatic Play, he or she will have to transfer the credit from the Main Wallet to Pragmatic Play’s Wallet. Similarly, if a player wants to withdraw, he or she will need to transfer the credit from the Provider’s Wallet to the Main Wallet first before requesting the cashout.

Good To Know: 

Bonuses are also applied during this stage. Many online casino platforms have the option for you to click a drop-down menu to pick the bonus you want to apply to the Provider’s Wallet. If such an option isn’t available, you may want to contact the customer service representative to check with them.

5. Explore the Game Selection


After funding your account, navigate to the game lobby of the online casino. You will find a wide range of games to choose from, including slot machines, table games (such as blackjack, roulette, and baccarat), poker, and more. Take your time to explore the different game categories and find the ones that interest you. 

Good To Know: 

Many online casinos offer the option to play games in demo mode without requiring any spending. This allows you to try out the games without risking real money. It’s a great way to get familiar with the gameplay, features, and strategies before playing with real money. Online casinos usually provide instructions and rules for each game, so take the time to read through them to ensure you have a clear understanding. 

6. Place Bets and Play


Once you are ready to play with real money, choose your desired game and set your betting preferences. Adjust the bet size, select the number of Paylines (if applicable), and click the spin button or place your bets according to the game’s instructions. For table games, you will place bets by selecting the desired chip value and placing it on the virtual table. 

Good To Know: 

If you feel like jumping from one game to another, you can do so anytime you want. Just make sure you’re choosing games from the same provider and have sufficient credit in the Provider wallet. 

7. Set a Budget


It’s crucial to manage your bankroll responsibly when playing online casino games. Set a budget for your gambling activities and stick to it. Avoid chasing losses and know when to take a break. It’s also wise to set win and loss limits to help you maintain control over your gameplay. 

Good To Know: 

Gambling doesn’t have to be problematic. Apart from the potential financial gains, many pick this up as a hobby because there are skills to be learned and mastered. Like other luxurious hobbies such as travelling, car collecting, wine tasting etc., they can cost an arm and a leg if you don’t manage your finances first. Afterall, gambling should just be one of the spices of life. 

8. Withdraw Your Winnings


If you have a winning session and want to cash out your winnings, go to the withdrawal section of the online casino by logging in to your account. Most online casinos have a self-service system that will allow you to send the request for payout directly, and make sure you have enough funds in the Main Wallet before doing so. Choose the preferred withdrawal method such as bank transfer or cryptocurrencies, depending on what the platform offers. Keep in mind that withdrawal processing times may vary depending on the casino, payment method as well as the bank itself. 

Good To Know: 

Most online casinos do not allow withdrawal using another person’s bank account. This is because the registration information such as full name will not tally with the account holder’s, thus the cashier team will not be able to verify the identity of the player. Do make sure you’re providing your own information when registering as it may prolong or even lead to a payout failure.

9. Stay Informed and Have Fun


Get ahead of other players and stay informed about any promotional offers, bonuses, or loyalty programs that the online casino may provide. These can enhance your gaming experience and provide additional benefits.  

Good To Know: 

Keep an eye out for messages or phone calls from the sales and VIP team that may come your way to offer you bonuses or perks that are specially tailored for you! 

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